Business Details
35 Years
experience
Emergency
services
Trusted Commercial Real Estate Insurance Solutions | CIBA Insurance Services
CIBA Insurance Services has been a leader in commercial real estate insurance for over 30 years, empowering property owners with data-driven solutions through an exclusive network of brokers. Our expertise spans underwriting, loss control, and claims management, supported by advanced analytics and a client-centric approach. We specialize in tailored property and liability coverage for well-maintained CRE properties, backed by A-rated carriers and a dedicated in-house claims team.Our commitment to innovation and strategic partnerships enables us to deliver responsive, cost-effective insurance programs that adapt to evolving market needs while maintaining a strong focus on risk mitigation and client satisfaction.
Services
Property Insurance
General Liability
Risk Mitigation
Claims Handling
Legal Services
Broker Appointments
Details
- Year established: 1991
Highlights and features
- We offer 32+ years of CRE insurance expertise with A-rated carrier partnerships
- Our in-house claims team achieves voice-to-voice contact within 8 business hours
- Data-driven underwriting tailored for complex commercial real estate segments
- Exclusive broker network with dedicated support and competitive commissions
- Proactive risk mitigation tools including property inspections and legal resources
Associations and certifications
- AM Best A- or better
What people say
30+ years expertise
Responsive claims team
Tailored solutions
A-rated carriers
Dedicated broker support
Services
Property Insurance
CIBA Insurance Services provides specialized commercial real estate property insurance with flexible options including CIBA Insurance Services Tower and CIBA Insurance Services NexEdge programs. Our coverage adapts to market changes while maintaining strong carrier partnerships and dedicated risk management resources. Clients benefit from tailored solutions for diverse property types across the United States.
General Liability
Our general liability insurance offers comprehensive protection for commercial property owners with coverage options up to $50M per location. Backed by A+ rated carriers and supported by in-house claims expertise, we provide package solutions combined with property insurance for complete risk management.
Claims Handling
CIBA Insurance Services's in-house claims team delivers industry-leading service with voice-to-voice contact within 8 business hours. Supported by Claims Adjusting Group and CP Law Group, we provide timely resolutions and legal defense services while maintaining focus on cost containment and client communication.
Risk Mitigation
We offer proactive risk management solutions including property inspections, actionable feedback reports, and educational resources. Our programs help property owners prevent losses through data-driven insights and collaboration with legal experts to address potential liabilities before they occur.
Broker Appointments
CIBA Insurance Services's exclusive broker network provides access to specialized insurance programs with dedicated support. We offer competitive commissions, flexible underwriting, and collaborative partnerships to help brokers grow their business while delivering value to property owner clients through tailored solutions.
People
Robert Rheel
Chief Executive Officer
With over 40 years of insurance leadership experience, Robert Rheel has driven CIBA Insurance Services's data-focused transformation since 2019. He oversees claims handling, MGU operations, and strategic direction while leveraging industry expertise to enhance client relationships and market position.
Saro Hamamah
Chief Information Officer
Saro Hamamah brings 30+ years of IT leadership in insurance technology. He designs data solutions that enhance customer experience and operational efficiency, focusing on business intelligence systems that support CIBA Insurance Services's analytics-driven approach to risk management and underwriting.
Ayida Boyajian
Executive Vice President, Underwriting
Ayida Boyajian leads CIBA Insurance Services's underwriting unit with 25+ years of property underwriting expertise. She manages wholesale accounts and underwriting teams while maintaining client relationships, combining deep program knowledge with market insights to develop effective insurance solutions.
Michael Kennick
President, Claims Adjusting Group
With 20+ years of legal and claims experience, Michael Kennick oversees CIBA Insurance Services's claims operations and legal defense. He manages regulatory compliance and litigated claims while leveraging legal expertise to improve claims processes and client outcomes.
Julie Sharp
Senior Vice President, Data Analytics
Julie Sharp has shaped CIBA Insurance Services's data infrastructure for 25+ years. She manages databases and analytical reporting while coordinating carrier and broker relationships, transforming raw data into actionable insights that drive underwriting decisions and market strategies.
Questions
What types of commercial properties does CIBA insure?
CIBA covers well-maintained CRE properties including apartments, office buildings, retail centers, self-storage facilities, student housing, and mixed-use developments through our CIBA Tower and NexEdge programs.
How quickly does CIBA respond to insurance claims?
Our in-house claims team establishes voice-to-voice contact with property representatives within 8 business hours of receiving a claim, supported by dedicated adjusters and legal resources for efficient resolution.
Can independent brokers join CIBA's network?
Yes, we offer exclusive appointments to qualified brokers with CRE expertise. Our network partners receive competitive commissions, dedicated support, and access to specialized insurance programs tailored for commercial property owners.
What risk management tools does CIBA provide?
We offer property inspections with actionable reports, legal contract reviews, and educational resources including risk mitigation guides and industry-specific best practices to help prevent losses and reduce liability exposure.
How does CIBA handle litigated insurance claims?
Our in-house TPA (Claims Adjusting Group) and legal partner (CP Law Group) collaborate on litigated claims, providing coordinated defense strategies, compliance with response deadlines, and experienced legal representation tailored to commercial real estate cases.
What coverage limits does CIBA offer for CRE insurance?
CIBA provides up to $50M per location for property insurance through NexEdge and $1B occurrence limits with CIBA Tower. General liability coverage is available up to $50M per location, packaged with property coverage when applicable.
