Local, Independent, Trusted
At State Farm, we are committed to providing exceptional service and unparalleled support to our customers. Our agency has been proudly serving the Greater Rochester and Monroe County areas for over 32 years. Our team of experienced insurance professionals is dedicated to helping individuals and families navigate the complex world of insurance.
Our Mission
At the heart of our agency is a deep passion for helping people. We believe that everyone deserves to feel secure and protected, and that's why we're committed to providing tailored insurance solutions that meet the unique needs of each and every customer. Whether you're looking for auto insurance, home insurance, life insurance, or something else, we're here to help.
Our Team
Our team is comprised of experienced insurance professionals who are dedicated to providing exceptional service. We have over 100 years of combined experience with State Farm, and we're proud to be a part of a company that shares our values of integrity, hard work, and community service. Our team is committed to going above and beyond to ensure that our customers receive the best possible service.
What We Offer
At State Farm, we offer a wide range of insurance products and services, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
How We Can Help
Whether you're looking for a new insurance policy, trying to understand your options, or just need some guidance, we're here to help. Our team is dedicated to providing personalized service and tailored solutions that meet the unique needs of each and every customer. Whether you're a first-time buyer, a seasoned pro, or somewhere in between, we're here to help you navigate the complex world of insurance.
Get in Touch
If you have any questions, concerns, or just want to say hello, we'd love to hear from you. Contact us today to learn more about our products and services, or to schedule a consultation with one of our experienced insurance professionals.
Customer Experience
The reviews provided by various customers of State Farm insurance show a mix of positive and negative experiences. The majority of the reviews are positive, with customers praising the excellent customer service, responsiveness, and professionalism of the agents, particularly Margaret and Rich Voci. Several reviews highlight the agents' ability to explain policies and options clearly, provide helpful assistance, and respond promptly to phone calls and emails.
Claims Department
However, one customer, Joseph Acito, had a negative experience with the claims department, stating that they struggled to resolve a claim related to a deer accident and were repeatedly met with silence or voicemail.
Billing and Services
Another customer, Charlene Britton, had an unpleasant experience with Michele, who was short and rude on the phone and forced her to speak with her instead of her preferred agent, Margaret.
Pricing and Service
Some customers praised the competitive pricing and excellent service offered by State Farm, with one reviewer even stating that they had never had a bad experience with the agency.
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