Michigan Commercial Insurance Mutual (MCIM) is a premier provider of workers' compensation insurance, serving policyholders through a distinguished group of independent agents. With over thirty years of experience, MCIM has established itself as a respected workers' compensation insurance provider, committed to serving the needs of its policyholders. Originating as a self-insured group fund for the building industry, MCIM has evolved into a mutual insurance company, providing coverage to virtually all industry groups.
Our Mission
MCIM's mission is to provide financially strong insurance products and superior services, with an emphasis on safety. We pledge to our customers caring and responsive service, fostering the professional growth and development of our employees. Our commitment to customer service begins with the friendly greeting you receive when you phone us, to having team-focused support from Underwriting, Loss Prevention, and Claims.
Services
MCIM offers a comprehensive range of services designed to benefit employees and employers alike. Our services include:
- Loss Prevention: MCIM's loss prevention program is designed to identify and mitigate potential hazards in the workplace, reducing the risk of job-site injuries and claims.
- Claims: Our team is dedicated to providing timely and effective claims handling and service, ensuring that policyholders receive fair and prompt compensation for work-related injuries.
- Safety Resources: We offer a comprehensive library of safety resources and on-site safety assessments, providing policyholders with the tools they need to maintain a safe and healthy work environment.
- Safety Training Programs: Our safety training programs are designed to educate employees on workplace safety and risk reduction strategies, promoting a culture of safety in the workplace.
Why Choose MCIM
At MCIM, we understand that workers' compensation insurance is an essential component of any business. That's why we're committed to providing innovative solutions and exceptional customer service. Our flexible payment plans and industry-specific safety materials and programs help to minimize costs and reduce the risk of workplace injuries. With MCIM, policyholders can rely on a responsive and caring team that is dedicated to their success.
Our History
MCIM's history dates back to 1980, when the Michigan Construction Industry Self-Insurers' Fund (MCISIF) was launched. Over the years, we've grown from a small self-insured group fund serving the building industry to a multi-state carrier, providing coverage to virtually all industry groups. Our commitment to safety, customer service, and financial stability has earned us a reputation as a respected workers' compensation insurance provider.
Unsatisfactory Experience
The reviews shared below express dissatisfaction with the services provided by MCIM. Two customers, Nick Gagnon and Marisol Roman, offer their disappointing experiences with the company.
Poor Communication and Insensitivity
Nick Gagnon's 3-star review highlights his poor experience with the case worker assigned to his case. Despite his pre-existing condition, a non-traumatic brain injury, the case worker failed to take his concerns seriously. Nick was met with laughter and told he was too young to have memory issues. Additionally, his numerous calls to the company went unanswered for weeks, leaving him feeling frustrated and unheard.
Unfair Treatment of Small Business Owners
Marisol Roman's 1-star review focuses on the company's unfair treatment of small business owners. She expresses concerns about the disorganized staff and their inability to respond to emails in a timely manner. Marisol warns other small business owners to be cautious when dealing with MCIM, citing her own negative experience.
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