Better Solutions for Sustainable Living
Better World Club sets itself apart as a sustainable roadside assistance provider dedicated to empowering individuals and communities to embrace a greener future. We understand that for today's on-the-go lifestyles, emergencies can happen anywhere, anytime. That's why we provide comprehensive roadside assistance for both cars and bicycles, all while minimizing our environmental impact.
Our Mission
Our mission is to offer reliable and timely roadside support while fostering a sustainable transportation ecosystem. We believe in empowering our members to make responsible choices, so we've taken the initiative to be the first roadside assistance provider to offer 100% carbon-neutral services.
What We Offer
- Car Roadside Assistance: Get comprehensive assistance for flat tires, dead batteries, lockout situations, fuel emergencies, and more.
- Bicycle Roadside Assistance: Specialized assistance for bicycle-related issues like flat tires, mechanical troubles, and transportation dilemmas.
- Fleets & Groups: Customized plans for businesses, clubs, and organizations to ensure their members and employees are protected on the road.
What Makes Us Different?
- Sustainability Commitment: We offset all greenhouse gas emissions associated with our services through certified carbon reduction programs.
- Environmental Advocacy: We actively support sustainable transportation initiatives and advocate for policies that promote greener transportation options.
- Price Match Guarantee: We believe in transparency and affordability. If you find a better price from another provider, we'll match it.
Customer Experience
Better World Club has received both positive and negative reviews from its customers. While some customers have reported excellent customer service, others have experienced poor communication and long wait times.
Technical Issues
Several customers have reported technical issues with their roadside assistance services, including difficulties canceling service calls and poor connection quality. One customer was left on hold for 32 minutes before hanging up, while another customer's service call was put on hold multiple times.
Tow Truck Services
Some customers have reported issues with the tow truck services provided by Better World Club. One customer was told that their tow truck would arrive within 60 minutes, but it took over 3 hours to arrive. Another customer was subjected to poor communication and a long wait time, which led them to seek assistance from AAA instead.
Customer Service
Some customers have reported poor customer service from Better World Club, including long hold times, poor communication, and a lack of follow-through. One customer was offered a free membership for the following year after experiencing issues with their tow request, but the same issue occurred with their subsequent tow request.
Improvement
Better World Club has made some improvements to their system, according to one customer. However, it appears that more work needs to be done to address the technical issues and poor customer service experienced by many customers.
Be the first to review American Consumer Insurance Agency.
Write a Review
