Providing strength and stability across the Gulf Coast
United Heritage Life Insurance Company has a rich history that spans over eight decades. Founded in 1934, our company has been providing quality life insurance products to individuals and families across the United States. Over the years, we have expanded our product offerings to include group life and disability insurance, annuities, and preneed funeral planning. Our commitment to excellent service, innovative products, and community involvement has made us a trusted partner for our policyholders and agents.
History
Our journey began in the 1930s when Grange Mutual Life Company, our predecessor, started operating in Washington and Idaho. The company's initial focus was to provide affordable life insurance to Grange Members living in these states. As the company grew, we expanded our geographic presence, licensing to operate in Oregon, Montana, and Colorado in 1944. In the 1950s, we opened up our business to the general public, and in the 1960s, we moved into a company-owned building in Nampa, Idaho.
Company Milestones
Throughout our history, we have achieved several milestones that have shaped our growth and progress. In the 1990s, we expanded our operations to cover all 22 continental states west of the Mississippi River, and in the 2000s, we added 14 additional states in the Mid-Western United States. We also exited the property and casualty insurance market, focusing solely on life insurance and related products.
Products and Services
At United Heritage Life Insurance Company, we offer a range of products designed to cater to different needs and stages of life. Our products include:
- ProPlus Whole Life: A permanent life insurance policy that provides financial security for your loved ones.
- Final Expense: A type of insurance that helps cover funeral, burial, and related expenses.
- Preneed Funeral Planning: A service that helps individuals plan and pay for their funeral expenses in advance.
- Annuities: A type of investment product that provides a guaranteed income stream for life.
- Group Insurance: A range of life and disability insurance products designed for employers and employees.
Our Commitment
At United Heritage Life Insurance Company, we are committed to providing exceptional service, innovative products, and community involvement. We believe in building strong relationships with our policyholders, agents, and the communities we serve. Our corporate responsibility is to contribute to the wellbeing of our communities and to lead our employees to do the same for the greater good.
Leadership
Our leadership team is composed of experienced professionals who are dedicated to our mission and vision. We are committed to excellence in everything we do and strive to maintain the highest standards of quality and integrity in all our interactions with our customers and stakeholders.
Poor Customer Service and Unreliable Insurance Company
The insurance company has been receiving numerous negative reviews from customers who have had poor experiences with their policies. Many customers have reported difficulty in getting in touch with the company, with some even claiming that their calls have been ignored. Some customers have reported having their policies cancelled without notice, while others have experienced delays and denials in receiving compensation for claims.
Cancellation of Policies and Increase in Rates
Several customers have reported receiving notices that their policies are being cancelled or that their rates are being increased without notice. One customer reported being low-balled after totaling their car, while another customer reported being stuck with a high rate increase after signing up.
Inadequate Claim Handling
Some customers have reported difficulty in getting their claims handled, with long delays and denials of compensation. One customer reported not receiving a call back or a return phone call after leaving multiple messages, while another customer reported experiencing a significant delay in getting a response to their claim.
Disorganization and Unprofessionalism
Some customers have reported experiencing disorganization and unprofessionalism from the company. One customer reported receiving a check in the mail at an old address, while another customer reported having to deal with a supervisor who was unhelpful.
Positive Reviews
Despite the many negative reviews, there are a few customers who have reported having positive experiences with the company. One customer reported being greeted and addressed quickly and efficiently, while another customer reported finding the insurance policy to be a good option for pre-paying funeral expenses.
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