Excellence through service and professionalism
Our Story
At Assistance Insurance Agency, we pride ourselves on providing exceptional service and professionalism to our clients. Founded in 1979, our family-owned and operated insurance agency has been dedicated to helping individuals and families manage their risk and secure their future. Our unique approach combines the values of friendliness, honesty, and knowledge, ensuring that our clients receive tailored insurance coverage solutions that meet their unique needs.
Our Mission
Our mission is to create peace of mind for our clients by providing superior insurance coverage, exceptional service, and expert advice. We strive to build long-lasting relationships with our clients, understanding that their insurance needs are a vital part of their overall well-being. Our goal is to ensure that our clients' assets are properly protected against losses, providing them with financial security and peace of mind.
Our Promise
At Assistance Insurance Agency, we promise to deliver high-quality insurance coverage solutions that cater to our clients' unique circumstances. We are committed to providing accurate, efficient, and cost-effective insurance coverage options, ensuring that our clients receive the best value for their investment. We pride ourselves on our transparency, honesty, and commitment to providing exceptional service.
Personal Insurance
At Assistance Insurance Agency, we understand the importance of personal insurance in protecting your financial well-being. We offer a wide range of personal insurance solutions to cater to your unique needs, including:
- Auto insurance to protect your vehicle and driver
- Home insurance to safeguard your home and personal belongings
- Motorcycle insurance to protect your motorcycle and rider
- Watercraft insurance to protect your boat and passengers
- Personal liability insurance to protect your assets from unwanted lawsuits
- Recreational vehicle insurance for off-road adventures
- Brush risks insurance for homeowners
- Earthquake insurance for California residents
Our experienced agents are dedicated to helping you determine the right coverage for your lifestyle, ensuring that you have the necessary protection against unforeseen events. We strive to educate our clients on the importance of insurance coverage and provide expert guidance to mitigate risks and ensure financial security.
Conclusion
At Assistance Insurance Agency, we are committed to delivering exceptional service, professionalism, and tailored insurance coverage solutions to our clients. With over 40 years of experience, we have established ourselves as a trusted partner for individuals and families seeking peace of mind and financial security. We invite you to join our family and experience the Assistance Insurance Agency difference for yourself.
Overwhelming Feedback
The reviews for this insurance agency are overwhelmingly negative, with only a few positive comments scattered throughout. The main issue seems to be with the customer service, particularly from certain employees.
Rude and Bitter Agents
Pax Star had a terrible experience with Eric Chong, describing him as "rude and bitter" who yelled and talked over them when asking a question. They felt that he had no concept of customer service and would advise others to avoid this agency and particularly Eric. Pax's review is one of the most explicit in its criticism.
Contrasting Experience
On the other hand, Dave Contreras, Andrea Ventura, and Myra Alvarez all had positive experiences with the agency. They praised the customer service and the representatives they worked with, including Matt and Maria, as friendly, helpful, and professional.
Service and Communication
The positive reviews highlighted the agency's great customer service, follow-up, and communication. They mentioned being kept updated and finding the representatives knowledgeable and caring.
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