Strength and Stability" and "Convenience and Ease of Use
At Aspire General Insurance, we pride ourselves on providing exceptional customer service and innovative solutions to our policyholders and brokers. With over 100 years of combined management experience, our team is dedicated to serving the needs of our customers. We are a California-domiciled, private passenger auto liability and physical damage carrier, providing comprehensive coverage to our policyholders.
Convenience and Ease of Use
We understand that life can be busy, which is why we strive to make insurance easy and convenient. Our online platform allows policyholders to manage their policies, pay premiums, and report claims at their fingertips. We also offer flexible payment plans, electronic and credit card payments, low down payments, and online and mobile policy servicing. Our goal is to make insurance easy and stress-free for our policyholders.
Customer Service and Satisfaction
At Aspire General Insurance, we believe that excellent customer service is paramount. That's why we prioritize consistent and reliable service, investing in the latest technology to ensure swift and reactive answers to our customers' questions and concerns. Our advanced call center solutions provide the highest level of customer satisfaction, setting us apart from the competition.
Expanding Our Services
We are committed to growth and expansion, setting footprints in new territories. Recently, we expanded our services to Arizona, and we're excited to serve policyholders in this new market. Our commitment to quality customer service and innovative solutions remains unwavering, as we continue to raise the bar in our industry.
Claims Services
Our dedicated claims team is dedicated to settling claims quickly, fairly, and accurately. With our comprehensive claims process, we're committed to expediting the claims adjudication process, minimizing downtime, and providing policyholders with the support they need during times of uncertainty.
Poor Customer Service and Unreliable Insurance Claims Process
Many customers have had negative experiences with Aspire Insurance, citing poor customer service, unreliable claims processes, and unprofessional behavior from adjusters and representatives. Several authors have reported difficulty in getting in touch with the company, with some going as far as saying that the phone lines are always closed. Others have expressed frustration with the slow pace of claims processing, long wait times, and lack of updates on the status of their claims.
Ridiculous Company Claims Settlement Process
Some customers have shared their disappointing experiences with the company's settlement process. One author reported being hit by an Aspire-insured driver and experiencing a lengthy and unresponsive claims process, with the adjustor refusing to call them back. Another author was involved in a road rage incident and had evidence to support their claim, but the company refused to investigate or provide a settlement.
System Issues and Late Fees
Other customers have complained about system issues, including IT troubles that prevented them from paying their insurance on time, resulting in late fees. One author was charged $50-$60 in late fees due to the company's system failures.
Unreliable Claims Processing
Several authors have reported that their claims were not being processed in a timely manner. One author had to wait over 40 days for their claim to be resolved, while another reported that their claim was being forwarded to their phone number for "administrative purposes" without any resolution.
Terrible Company Culture
Some customers have expressed disgust with the company's culture, citing a lack of accountability, unprofessional behavior, and unfair treatment of customers. One author advised others not to waste their money with this company, while another threatened to sue due to the company's refusal to pay for services rendered.
Difficulty in Contacting the Company
Many customers have reported difficulty in getting in touch with the company, with some receiving voicemails from representatives who never follow up. Others have reported being hung up on or having their concerns ignored.
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