More than an insurance company, Lockton Affinity is a trusted partner that strives to make a difference in the lives of our Associates, clients, and community members. With nearly 40 years of industry impact, we have grown to become one of the nation's leading program administrators, insuring over 100,000 businesses. Our commitment to creative thinking, skilled underwriting, and dedicated service has fostered a culture that's hard to beat.
The Lockton Affinity Story
Founded in 1987 as an affiliate of Lockton Companies, the world's largest privately owned insurance broker, Lockton Affinity began by building tailored insurance programs for affinity groups, associations, non-profits, and other common cause groups. Over the years, we have expanded our offerings to provide wholesale/MGA solutions and backroom administration services. In fiscal year 2023 alone, we secured 2,674 new agency clients and completed more than 1.1 million insurance transactions.
Our Services
At Lockton Affinity, we specialize in providing unique, customized insurance solutions for a wide array of clients in industries across the spectrum. Our services include:
- Sponsored Programs: We build customized insurance solutions for affinity groups, associations, franchises, and non-profits, tailored to meet the specific needs of each group.
- Wholesale/MGA: We deliver highly specialized capabilities and underwriting solutions for a range of industries and clients.
- Backroom Administration: We administer millions of transactions for PEOs, risk purchasing groups, and captives.
Our Team
Our team of top-notch talent and passionate people is dedicated to providing the highest level of customer service. With an average tenure of six years, our Associates stay with us long after a ten-year anniversary Rolex. We pride ourselves on caring for each other, our clients, and our communities, fostering a culture that's hard to beat.
Our Leadership
Our leadership team includes:
- Pat O'Farrell, President
- Joe Ziegler, Chief Operating Officer
- Scott Martin, Chief Technology Officer
- Nikki Pealer, SVP, Program Executive
- Sarah Poppa, SVP, Distribution
- Jason Murray, VP, Director of Finance
- Ellie Swarts, VP, Director of Marketing
- Richard Dietzel, Director of Underwriting
- Martin Wilson, VP, Director of Corporate Development and Growth
- Tina LaFon, VP, Insurance Operations Manager
- Anissa Gastin, SR HR Business Partner
Join Our Team
At Lockton Affinity, we're always looking for talented individuals to join our team. If you're passionate about making a difference in the lives of our clients and community members, we'd love to hear from you.
Summary of Reviews
Lockton Track Insurance has received mixed reviews from customers. Many have expressed frustration with the company's website and customer service, citing issues with coverage dates, billing, and communication. Some have also reported difficulty in canceling policies and receiving refunds.
Operational Issues
Several reviewers have mentioned problems with the company's website, including difficulty updating payment information and accessing policy details. Others have reported issues with coverage dates, citing that the website defaults to today's date for coverage instead of allowing customers to choose a specific date.
Customer Service
Many reviewers have expressed disappointment with the company's customer service, citing unresponsiveness and unprofessionalism. Some have reported difficulty in getting answers to their questions and resolving issues, with some reviewers even receiving unapologetic responses to their concerns.
Billing and Fees
Several reviewers have criticized the company's billing practices, including hidden fees and unexpected charges. Some have reported being charged extra for credit card use and workers' compensation fees.
Insurance Coverage
Some reviewers have expressed concerns about the company's insurance coverage, including issues with claims processing and inadequate coverage for certain events.
Positive Reviews
While there are few positive reviews, one reviewer, Jeanene Arrington, praised the company's service, noting that they had been pleased with their experience and had no issues with the renewal process.
Negative Reviews
The majority of reviews, however, are negative, with many reviewers expressing frustration and disappointment with the company's service and practices. Some have reported feeling misled and swindled by the company.
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