Trust us to protect your tomorrows, today!
At Academy West Insurance, we are dedicated to providing exceptional insurance services to our clients in Fresno, California. As an independent insurance agency, we work for you, not the insurance company. Our team of experienced professionals is committed to providing personalized service, expert advice, and tailored insurance solutions to meet your specific needs.
Our Mission
Our mission is to provide exceptional insurance services, TAX services, and Mortgage services to our clients. We strive to build long-term relationships with our clients by providing unparalleled customer service, expert advice, and tailored insurance solutions.
Our Services
We offer a wide range of insurance services, including:
- Business Insurance: We provide comprehensive business insurance coverage, including general liability insurance, commercial auto insurance, and commercial property insurance, to protect your business from unforeseen risks and losses.
- Insurance Services: Our insurance services cover all aspects of your life, including health, auto, home, and more. We work with top-rated insurance companies to find the best coverage options for you.
- Tax Services: We provide expert tax services, including free consultations and year-round support, to help you navigate the complex world of taxation.
- Mortgage Services: Our mortgage services are designed to help you achieve your dreams of homeownership. We work with top lenders to find the best mortgage options for you.
Our Commitment to Excellence
At Academy West Insurance, we are committed to excellence in everything we do. We believe in providing exceptional customer service, expert advice, and tailored insurance solutions to meet your specific needs. Our team of experienced professionals is dedicated to helping you achieve your goals and protecting your assets.
Why Choose Us?
When choosing an insurance agency, you want a company you can trust. We are an independent insurance agency that works for you, not the insurance company. Our duty is to our clients' best interests, and we strive to provide the best service and the best coverage at the best possible price.
Overall Experience
The reviewers have diverse opinions about their experiences at this establishment. While some had positive interactions, others were dissatisfied with the services provided.
Service Quality
The reviews highlight inconsistent service quality. Some customers were satisfied with the help they received, such as Mohammad Quto, who praised Mr. Martinez's assistance. On the other hand, Darnell Ellis and Mariah Rodriguez had negative experiences, citing poor customer service, delays, and vague communication about fees and policies.
Pricing and Fees
Another point of contention is the pricing and fees. Customers were surprised by additional charges, such as credit/debit card transactions, copier fees, and unexpectedly high bills. J. Y. felt overcharged, paying $91 for a fingerprinting service that normally costs around $40-$60. Mariah Rodriguez was also upset about hidden fees and the lack of transparency in billing.
Waiting Times
The reviews also mention issues with waiting times. J. Y. waited for over an hour for a livescan fingerprint, while Darnell Ellis waited for 20-30 minutes for his paperwork to be processed. Mariah Rodriguez did not specify her waiting time, but expressed frustration with the lack of transparency and the long time it took to get her bill.
Professionalism
The reviewers also commented on the professionalism of the staff. Jasmine Hill praised Mike's professionalism, while Mariah Rodriguez and Darnell Ellis were dissatisfied with the worker's attitude and lack of transparency.
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