Business Details
Insurance Policy Lifecycle Management Solutions
Andesa Services is a leading employee-owned provider of policy lifecycle solutions for the life insurance and annuities industry. With over four decades of experience, we deliver modern cloud-based systems for transaction management and recordkeeping, empowering carriers, brokers, and stakeholders to optimize workflows and adapt to market changes. Our end-to-end lifecycle management solutions combine scalable technology with deep industry expertise, ensuring compliance, reducing risk, and enhancing data accuracy. We maintain a steadfast commitment to data security through annual SOC examinations, Tier 3 data centers, and real-time monitoring systems.Our client-centric approach has earned us a 90 Net Promoter Score and 15-year average client relationships, reflecting our ability to deliver tailored solutions and exceptional service. During critical periods like the COVID-19 pandemic, we demonstrated operational resilience with seamless remote service delivery. Our team of credentialed actuaries and industry veterans provides strategic product design support, while our flexible platforms handle complex transactions across individual and group life insurance products, annuities, and nonqualified retirement plans.
Services
Policy Administration
Plan Administration
Third-Party Administration
Product & Actuarial Support
Data Security
Illustrations
New Business Processing
Reporting
Policy Inquiry
Self-Service Portals
Highlights and features
- 40 years providing policy administration solutions
- 100% employee-owned and US-based organization
- 90 Net Promoter Score for client satisfaction
- Tier 3 data centers with SOC compliance
- Seamless integration across policy lifecycle stages
Associations and certifications
- SOC 1
- SOC 2
- SOC 3
What people say
Hands-on service approach
Seamless pandemic operations
Exceptional staff performance
Customized reporting capabilities
User-friendly systems
Services
Policy Administration
Our cloud-based Policy Administration software handles complete lifecycle management from issuance to termination. The transaction-based system supports individual and group products including term life, universal life, and variable annuities. With features like automated calculations, role-based security, and full audit capabilities, it reduces operational risk while maintaining 100% data accuracy through real-time validation processes.
Plan Administration
This scalable solution manages nonqualified retirement plans and complex benefit structures. Supporting variable/fixed contribution plans and split-dollar arrangements, it offers 24/7 access to full plan histories and brandable sponsor portals. The system integrates with other Andesa Services platforms to eliminate redundant data entry while providing instant delivery of scheduled and custom reports for improved liability management.
Third-Party Administration
Our TPA solutions cover billing/collections, death claim processing, and transaction management. With dedicated client teams and US-based resources, we offer customizable service levels including audit fulfillment, document management, and workflow automation. The service supports 52 jurisdictions with both system-service and full-service options while maintaining 90% client satisfaction scores.
Product & Actuarial Support
Credentialed actuaries provide product design expertise for complex insurance solutions. We support early-stage product development through implementation, offering compliance guidance and efficiency improvements. Our team specializes in COLI/BOLI products, registered/private placement offerings, and investment option structuring with experience rating mechanisms and configurable compliance interpretations.
Data Security
We maintain comprehensive security through annual SOC audits, Tier 3 data centers, and real-time monitoring systems. Our program includes vulnerability management, full data encryption, and multi-factor authentication. With formal incident response plans and independent penetration testing, we ensure compliance with industry standards while protecting client data across all solution layers.
People
Mark Wilkin
President
With over two decades in insurance technology, Mark leads Andesa Services's strategic direction. Former KPMG Senior Manager and CFO, he specializes in business growth and ESOPs. Holds BS in Accounting from Indiana University of Pennsylvania and CPA certification.
Angela Conn
Chief Client Officer
Angela oversees client services with 20+ years in retirement planning. Former Principal Financial Group leader, she holds MBA from Keller School and Six Sigma certification. Focuses on client retention and service excellence across TPA and administration services.
Jacqueline Hunter
General Counsel
Enterprise Risk Management Officer with legal expertise from public/private sectors. Holds JD from New England Law Boston. Leads legal, compliance, and security disciplines while serving as Corporate Secretary for Andesa Services's governance.
Chris Shalbert
Chief Technology Officer
20-year Andesa Services veteran driving technology strategy. Former Chief Implementation Officer, he oversees systems architecture and application development. Holds Mathematics degree from LaSalle University with concentrations in Computer Science and Risk Management.
Debbie Culler
Chief Human Resources Officer
HR leader with proven track record in organizational transformation. Holds MBA in HR Management from Walden University and SHRM-SCP certification. Focuses on talent development and creating high-performance work environments aligned with business goals.
Questions
What insurance policy types does Andesa support?
We support term life, whole life, universal life (fixed and indexed), variable universal life, structured settlements, private placement products, immediate/deferred annuities, and survivor income plans.
How does Andesa ensure data security?
We maintain SOC 1/2/3 compliance, use Tier 3 data centers, implement multi-factor authentication, and conduct annual security audits with independent firms.
What TPA services do you offer?
Our Third-Party Administration includes billing/collections, death claim support, document management, transaction processing, and policy owner self-service portals.
How do your solutions integrate across platforms?
Our systems integrate illustrations, policy administration, and plan administration with seamless data flow, supporting ASCI text, API, JSON, XML, and Excel formats.
What reporting capabilities do you provide?
We offer dynamic scheduled reporting, custom ad hoc queries, carrier-branded statements, and compliance reports with case/division/policy-level granularity.
