If we don't take care of our clients, someone else will!
At Coast Auto Insurance, we've been proudly serving the entire state of California since 1986. Our vision from the start was to offer affordable insurance solutions to customers who were unable to procure insurance through traditional markets. Today, we've grown to become one of the largest insurance agencies in California, with multiple locations throughout the state.
Our Story
Our journey began in Seaside, CA, with a commitment to providing quality service and affordable insurance options to our customers. Over the years, we've expanded our services to include a wide range of insurance products, including auto, home, business, recreational vehicle, motorcycle, watercraft, and more. We've also added vehicle registration services to our offerings, making us a one-stop shop for all your insurance needs.
Our Mission
At Coast Auto Insurance, we understand that if we don't take care of our clients, someone else will! Our mission is to provide exceptional service, tailored to each individual's or business's unique needs. We're committed to finding the best insurance products for our customers, and we represent over 50 different insurance companies to ensure we can do just that. Our highly trained staff is dedicated to providing quality sales and service, and we're constantly updating our knowledge to stay on top of the latest insurance issues.
Our Services
We offer a wide range of insurance services, including:
- Automobile Insurance: We provide affordable auto insurance plans for individuals, families, and businesses.
- Home Insurance: Our home insurance options include homeowner's insurance, condominium insurance, and renter's insurance.
- Business Insurance: We offer commercial insurance solutions for businesses of all sizes, including umbrella policies and commercial truck insurance.
- Recreational Vehicle Insurance: We provide insurance coverage for motorcycles, RVs, boats, and personal watercraft.
- Vehicle Registration Services: We now offer vehicle registration services, making it easy to get your vehicle registered quickly and efficiently.
Why Choose Us
At Coast Auto Insurance, we're dedicated to providing exceptional service and finding the best insurance products for our customers. Our staff is highly trained, and we're committed to making sure you're fully satisfied with your policy and the service we provide. We're proud of our reputation for quality service and affordable insurance options, and we're confident that we can help you find the right insurance solution for your needs.
Coast Auto Insurance Reviews Summary
Service and Staff Issues
The reviews highlight concerns about the service and staffing at Coast Auto Insurance. Some reviewers experienced long wait times, and some even had to wait for a while to see someone. Additionally, some reviewers mentioned that the agency seemed to be short-staffed or had unqualified agents.
Poor Communication and Customer Service
A few reviewers expressed frustration with the agency's communication and customer service. One reviewer mentioned that the agency didn't notify them about their lapsed insurance policy, leading to significant losses. Another reviewer mentioned that the staff was rude and unsympathetic when they tried to get help.
Positive Experiences with Specific Agents
On a positive note, some reviewers praised specific agents, such as Brenda and Aida, for their helpfulness and great customer service. One reviewer even left a review specifically to thank Brenda for her help.
Pricing and Fees Concerns
One reviewer expressed dissatisfaction with a $50 processing fee, calling it unfair during the pandemic.
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