Ensuring Your Peace of Mind Through Our Insurance Solutions
Insurance Professionals is an independent insurance agency that has been serving the community of Boise, Idaho since 2006. Our story began when two dedicated professionals, Bruce Kniefel and JoEllen Schneider, joined forces to form a health and group benefits insurance brokerage. Over the years, we have continued to grow and expand our services to provide our clients with comprehensive insurance solutions.
As an independent insurance agency, we do not work for an insurance carrier. Instead, we work for you. This means that we have the freedom to shop the major carriers to find the best product and best price to protect your assets. Our team of specialists is dedicated to tailoring insurance solutions to fit your personal and business needs. Whether you're just starting out or already established, we're here to help you navigate the complexities of insurance and ensure that you're protected from the cradle to the grave.
Meet Our Team
At Insurance Professionals, we're proud of our team of knowledgeable and dedicated brokers who are committed to providing exceptional service and guidance. Our team includes:
- Bruce Kniefel: Bruce is a principle broker with over 30 years of experience in the insurance industry. He has a specialization in life insurance, disability income insurance, and annuities. Bruce is known for his conservative approach and commitment to finding the right solutions for his clients.
- JoEllen Schneider: JoEllen is a benefit consultant and principle broker who specializes in employer medical, dental, vision, life, and disability benefit plans. She has extensively worked with small employers to develop and manage benefit plans that meet their unique needs.
- Lew Chumich: Lew is a benefit consultant with experience working with small to midsize businesses. He helps his clients develop long-term innovative strategies and solutions to achieve their goals.
- Jenna Fadel Scott: Jenna is an insurance professional with a passion for Employee Benefits and Medicare. She is dedicated to providing exceptional service and ensuring that her clients' insurance experience is enjoyable and stress-free.
Our Services
At Insurance Professionals, we offer a wide range of insurance services to cater to your unique needs. Our services include:
- Group Insurance: We provide comprehensive group insurance solutions for businesses of all sizes, including health, dental, vision, life, and disability benefits.
- Personal Insurance: We offer a range of personal insurance solutions, including life insurance, disability income insurance, and annuities.
- Compliance Services: Our team of experts provides guidance on compliance issues such as COBRA, FMLA, USERRA, HIPAA, E-Security, FSA's, HSA's, and HRA's.
- HR Consulting: We offer HR consulting services to help businesses navigate the complexities of employee benefits and compliance.
What Our Customers Say
We are proud of the positive feedback we've received from our satisfied clients. Here's what a few of them have said:
- "We have been partners with Bruce Kniefel for over 20 years. Bruce and his associates have always put our needs on a high priority status and taken care of our employees' and their needs in a prompt and professional manner."
- "JoEllen at Insurance Professionals is amazing. She is so knowledgeable about any questions you may have about insurance. I have referred a number of my patients to her for help with their insurance needs."
Get in Touch
We're committed to providing exceptional service and guidance to our clients. If you have any questions or would like to learn more about our services, please don't hesitate to contact us.
Overall Impression
The reviews for this insurance business are mixed, with some customers having very positive experiences and others having major issues.
Positives
The business has received praise for its knowledgeable and compassionate agents, with some customers stating that they have received excellent service and have been able to get better deals on their insurance policies.
Negatives
However, there have been complaints about unresponsive customer service, with one customer stating that she never received a call or email back despite making multiple attempts to contact the business. Another customer reported having a bad experience with an agent who sold them an expensive policy that did not cover preexisting conditions, and then lacked accountability throughout the process.
Specific Issues
One reviewer reported having an agent who reassured them that a policy would cover a preexisting condition, but ultimately the coverage was rejected by the medical providers.
Red Flags
There was one instance where a customer felt pressured into buying an expensive policy that did not meet their needs, and one instance where a customer had difficulty getting a response from the business despite multiple attempts.
Conclusion
It's clear that this insurance business is not perfect, and some customers have had negative experiences. However, it's also clear that the business has the potential to provide excellent service and help customers find good deals on their insurance policies.
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