Building Close Relationships, Close to Home
Who We Are
The Andover Companies is a mutual insurance group that has been in operation for nearly two centuries. With such a rich history, we have established ourselves as one of the largest and longest-standing mutual insurance groups in the Northeast. Over the years, insurance agents have come to trust us to provide their insureds with the highest-quality home and business insurance solutions.
Our Services
At The Andover Companies, we offer a range of insurance products designed to provide comprehensive coverage for individuals and businesses alike. Our personal insurance solutions include:
- Home Insurance: Designed to protect your home and belongings from damage or destruction due to various causes such as fire, theft, or vandalism.
- Condo Insurance: Specifically tailored to condominium owners, condo insurance provides coverage for the interior and exterior of the condominium unit, as well as liability coverage for accidental injuries or damages.
- Renters Insurance: Designed for renters, this type of insurance provides coverage for personal property and liability, ensuring that you are protected in the event of an unexpected event.
- Dwelling Fire Insurance: This type of insurance provides coverage for the physical structure of a property in the event of damage or destruction.
- Umbrella Insurance: This type of insurance provides additional liability coverage, providing an extra layer of protection in the event of accidents or damages.
For businesses, we offer:
- Businessowners Insurance: Comprehensive coverage designed to protect businesses from a range of risks, including property damage, liability, and business interruption.
- Business Property Insurance: Provides coverage for the physical structure and contents of a business.
- General Liability Insurance: Protects businesses from liability for accidents or injuries caused by their products or operations.
- Loss of Business Income & Extra Expense Insurance: Designed to help businesses recover from business interruption losses due to an unexpected event.
What Sets Us Apart
We believe that building close relationships with our agents and insureds is crucial to providing exceptional service. Our dedicated and knowledgeable staff work closely with our network of independent insurance agents to provide top-notch support and service to our insureds. Our agents are essential to our business, and we strive to build strong bonds with them and the people we insure.
Our Agents
Our network of independent insurance agents is comprised of highly skilled and reputable professionals who have built long-lasting relationships with their clients. These agents are dedicated to providing exceptional service and are committed to helping our insureds navigate the complex world of insurance. We partner with agents who demonstrate the highest level of character, professionalism, reliability, and customer service.
Claims Support
Accidents can happen, and we do everything in our power to make the claims process as seamless and stress-free as possible. Our dedicated claims team works closely with our agents and insureds to ensure that claims are resolved quickly and efficiently.
Overall Experience
Reviews from customers of Andover Companies highlight both positive and negative experiences.
Positive Experiences
Some customers have had very positive experiences with Andover Companies, praising their customer service, personal touch, and dedication to customers. These customers appreciate the company's ability to handle claims fairly and efficiently.
Negative Experiences
However, many customers have had very negative experiences with Andover Companies. Common complaints include:
- Poor Claim Handling: Multiple customers have reported issues with the company's handling of claims, including denial of legitimate claims, slow processing, and unfair treatment.
- Unprofessional Adjusters: Some customers have reported encountering unprofessional adjusters who are incompetent and uncaring.
- Hidden Fees: One customer was charged a hefty fee for online payment, which was not clearly disclosed.
- Rate Increases: Another customer reported a significant rate increase after filing a claim.
- Lack of Transparency: Some customers have reported feeling misled by the company's policies and procedures, and have had to deal with unnecessary stress and frustration as a result.
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