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A Legacy of Protecting Families and Businesses
The D.L. Townsend Insurance Agency has proudly served the Washington Road community and beyond for over 14 years. Founded on the principle of providing personalized insurance solutions tailored to individual needs, we have grown to become a trusted partner for generations of families and businesses in the region.
Our Expertise
Our team of experienced insurance professionals possesses extensive knowledge and expertise across various insurance lines, including:
- Personal Insurance: Auto, Home, Umbrella, Life, and more.
- Business Insurance: Business Owners' Liability, Professional Liability, Workers' Compensation, and more.
Personalized Attention and Protection
We believe in building relationships with our clients and take pride in offering personalized attention and guidance throughout the process. We will work with you to:
- Understand your unique needs and goals.
- Explain various coverage options clearly and concisely.
- Customize a tailored insurance plan that fits your budget.
- Provide prompt and responsive customer service throughout your journey.
Community Commitment and Values
At D.L. Townsend Insurance Agency, we believe in giving back to the community we serve. We actively support local organizations and have proudly sponsored various initiatives, including:
- Youth sports teams and educational programs.
- Local charities and fundraising campaigns.
- Community outreach initiatives.
Recognized Excellence
Our commitment to excellence and client satisfaction has earned us recognition from industry leaders and the community. Some of our proudest achievements include:
- Erie Insurance Group's "Giving Award."
- Trib Total Media Readers' Choice Awards.
Join Us in Taking Care of Your Family and Business
We invite you to contact us today and experience the D.L. Townsend Insurance Agency difference. We are committed to helping you navigate the complexities of insurance with confidence and peace of mind.
Outstanding Customer Service
The majority of reviewers praised the exceptional customer service they received from the DL Townsend Insurance Agency. They commended the agency's prompt response to their questions and concerns, with many mentioning that they received answers within an hour. The agents, particularly Courtney, were praised for their personalized service, willingness to explain procedures, and ability to save clients money.
Competitive Pricing
Several reviewers mentioned that the agency was able to offer them competitive pricing, with some switching from other agencies and finding better deals. The agents were able to identify holes in the clients' previous policies and recommend better options to fit their needs and finances.
Trust and Loyalty
Many reviewers expressed their trust and loyalty to the agency, with some having been clients for over 40 years. They appreciated the agency's commitment to prioritizing their clients and providing top-notch service.
Negative Experience
One reviewer had a negative experience with the agency, citing a lack of communication about a policy lapse and being denied renewal due to an "old" boiler. However, the reviewer did mention that they eventually found a cheaper policy with Geico.
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