At Roberts Insurance Agency, we pride ourselves on being the leading auto, home, and business insurance agency of Southern Illinois. Established in 1892, our agency has a rich history of providing expert advice and outstanding service to our customers. With over 40 years of success, our business has thrived through referral-based growth, with satisfied customers recommending our services to their friends and family.
Our Goal
Our goal is to provide our customers with expert advice and outstanding service. We believe that every individual, family, and business is unique, with their own set of needs and circumstances. As a result, we take the time to understand each client's specific situation and tailor our services to meet their unique needs.
Our Services
At Roberts Insurance Agency, we offer a wide range of insurance services, including:
Personal Insurance
- Auto Insurance
- Homeowners Insurance
- Personal Umbrella Insurance
Commercial Insurance
- Business Insurance
- Workers' Compensation Insurance
- Commercial Auto Insurance
Life Insurance
- Term Life Insurance
- Whole Life Insurance
- Universal Life Insurance
Health Insurance
- Individual Health Insurance
- Group Health Insurance
Financial Services
- Life Insurance
- Annuities
- Retirement Planning
Our Agents
Our team of experienced agents are dedicated to providing exceptional service and expert advice to our clients. Our agents specialize in a variety of insurance areas, including:
- Larry Marks - Owner
- Chris Marks - President
- Lori Jennings - Agent
- Terry Drake - Agent
- Jeff McCormick - Agent
- Heather Baker - Agent
Why Choose Us
Unlike a captive insurance company that only offers their own proprietary products, our agency is 100% independent, giving us the ability to work with multiple insurance companies to find the best possible coverage for our clients. Our independence allows us to offer a wide range of insurance products and services, ensuring that our clients receive the best possible coverage for their unique needs.
Hour of Operation
Monday - Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:00 PM
Contact Us
112 E DeYoung St, Marion, IL 62959
Phone: (618) 997-3353
Fax: (618) 993-8371
Email: chris@robertsins.net
Overall Experience
The reviews of Roberts Insurance Agency are mixed, with both positive and negative experiences shared by customers. While some customers rave about the agency's excellent service, others have had frustrating experiences with customer service, lack of communication, and errors in their policies.
Agent Reviews
Several customers have praised specific agents at the agency, including Lori, Heather, and Jeff. These agents have been described as personable, efficient, friendly, and helpful. They have taken the time to explain policies, address concerns, and provide excellent customer service.
Customer Service Issues
However, some customers have experienced difficulties with customer service. One customer, Tomi Ortiz, had trouble getting in touch with her agent, Laurie, and was frustrated when her car was not removed from her policy as promised. Another customer, Theresa McCullough, had a difficult time getting her vehicle dropped from her policy due to a divorce and received little response from the agency despite repeated calls.
Insurance Policy Issues
A few customers have had issues with their insurance policies, including C. Loion, who initially had concerns about being over- or under-insured. However, their agent, Heather, was able to address their concerns and make changes to their policy to better suit their needs.
Good Experience
Overall, some customers have had a very good experience with Roberts Insurance Agency, citing a high level of customer service, friendly staff, and excellent communication.
Bad Experience
On the other hand, some customers have had a bad experience, citing poor customer service, lack of communication, and errors in their policies.
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