At Melissa Southey Insurance, we pride ourselves on being a locally-owned and operated independent insurance agency serving clients in Ohio. Our team of experienced professionals is dedicated to providing personalized service and tailored insurance solutions to meet the unique needs of our clients. With years of experience in the industry, we have established strong relationships with a carefully selected group of financially strong and reputable insurance companies. This allows us to offer our clients the best coverage at the most competitive prices.
Our Vision
Our vision is to provide top-notch insurance services to our clients, while building long-lasting relationships based on trust, integrity, and exceptional customer service. As an independent agency, we are free to choose the best carrier for your insurance needs, and we work tirelessly to ensure that you receive fair, prompt payment, and service when you need it most. Our team of experts takes the time to understand your specific needs, answering your questions, and addressing your concerns to provide you with a personalized insurance plan that meets your goals and budget.
Our Services
Melissa Southey Insurance offers a comprehensive range of insurance services, including:
- Auto Insurance: We provide personalized auto insurance coverage for individuals, families, and businesses, offering competitive rates and flexible payment options.
- Home Insurance: Our team of experts helps homeowners find the right coverage for their residential properties, protecting their investments and providing peace of mind.
- Personal Insurance: We offer specialized insurance solutions for individuals, including umbrella policies, renters insurance, and flood insurance.
- Business Insurance: Our commercial insurance experts customize policies for small businesses, mid-sized companies, and large corporations, ensuring they are protected from unforeseen risks and liabilities.
- Life Insurance: Our team helps individuals and families find the right life insurance coverage, including term life, whole life, and universal life insurance policies.
Our Commitment
At Melissa Southey Insurance, we are committed to delivering exceptional customer service, tailored insurance solutions, and unparalleled expertise. Our experienced team is dedicated to providing personalized attention, prompt responses, and flexible payment options to meet the unique needs of our clients. We take pride in being a part of the local community and strive to build long-lasting relationships based on trust, integrity, and exceptional customer service.
Overview of Reviews
The reviews for Melissa Southey Insurance are overwhelmingly positive, with most reviewers praising the agency's exceptional service, flexibility, and professionalism. Agents Kelsey Houser and Melissa Southey are specifically mentioned for their kindness, helpfulness, and ability to get the best rates for clients.
Positive Experiences
Reviewers highlight the agency's ability to provide flexible and prompt service, often going above and beyond to ensure claims are handled efficiently and stress-free. They commend Kelsey and Melissa for their patience, expertise, and dedication to finding the best insurance rates for customers.
Negative Experiences
However, two reviewers had negative experiences with Melissa Southey Insurance. Dondra Coleman reported not having coverage on a new vehicle despite being informed it was added to her policy, and Adelle Rodriguez experienced poor service from Melissa, including unreturned calls and emails, and incorrect address information.
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