Your partners in securing a stable and prosperous future.
At Bob Boswell Insurance Agency, we've been serving the Florence community for over 40 years. Our mission is to provide exceptional customer service and develop personalized insurance plans that fit our customers' unique needs. Our team of experts is dedicated to ensuring that our customers receive the best possible coverage for their circumstances.
Our Services
We offer a wide range of insurance products, including:
- Auto Insurance: Whether you're in the market for a new or used vehicle, we have personal price plans to fit nearly any budget.
- Homeowners Insurance: We can assist you with Homeowners Insurance or Condo Insurance, and we'll even bundle your Auto Insurance and Homeowners Insurance to save you money.
- Business Insurance: As a fellow small business owner, we cater to other local small business owners with diverse insurance plans.
- Life Insurance: Life Insurance is a critical step towards securing your family's financial future. We have Life Insurance options for every stage of life.
- Pet Insurance: We understand the importance of protecting your furry friends, and we offer Pet Insurance options to give you peace of mind.
Our Core Values
As a local business advocate, I'm passionate about supporting Florence's businesses and community projects. We actively engage with local nonprofits, schools, restaurants, and more. We believe in giving back to the community that has supported us for so long.
Our Commitment
We're committed to providing exceptional customer service and developing personalized insurance plans that fit our customers' unique needs. We're dedicated to serving the Florence community and will continue to do so for many years to come.
Visit Us
Our office is conveniently located in the heart of Florence, KY, just south of the Florence Y'all Water Tower off of US Hwy 42. We're open Monday through Friday from 8:30am - 5pm, but we're always available by appointment or after hours. We look forward to meeting you and discussing your insurance needs.
Contact Us
(859) 525-1460 | (859) 283-8242 Fax
Customer Service Excellence
The reviews highlight the exceptional customer service provided by the staff at Bob Boswell State Farm, with many customers praising their knowledgeable, personable, and responsive agents. Eric Richmond, in particular, was mentioned multiple times for his exceptional service.
Seamless Process and Competitive Pricing
Several reviewers mentioned the seamless process of switching to State Farm, with ease of communication and competitive pricing being major advantages. The entire process was often completed over the phone, making it convenient for customers.
Knowledgeable and Helpful Agents
Many agents were praised for their knowledge and helpfulness, including Bob Boswell Jr., Eric Richmond, Cynthia, Sarah, and Kelley, among others. They were able to answer questions, explain coverage options, and provide personalized solutions.
Responsive and Timely Service
The staff at Bob Boswell State Farm were commended for their prompt responses to emails, calls, and texts, ensuring that customers' needs were addressed quickly and efficiently.
Negative Experiences
Some customers experienced issues with the safe driving discount, disconnected beacons, and poor communication with the underwriting department. Another reviewer felt belittled by an agent, which was a departure from their usual positive experience.
Loyalty and Long-Term Relationships
Several reviewers mentioned their long-term relationships with State Farm, with some having been customers for over 40 years. They praised the agency for valuing loyalty and providing reliable service over the years.
