Protecting your world, one policy at a time.
We are a team of dedicated insurance professionals committed to providing top-notch insurance services to our valued clients in the Greater Rochester, NY area. With over 55 years of experience, we have built a reputation for exceptional customer service, expertise, and personalized attention to our clients' unique needs.
As a trusted State Farm insurance agent, we offer a wide range of insurance products, including auto, motorcycle, homeowners, condo, renters, personal articles, business, life, health, pet, and recreational vehicle insurance. Additionally, we provide other financial services, such as banking, mutual funds, and annuities.
Our Mission
Our mission is to provide personalized insurance solutions that cater to the specific needs of our clients. We believe that every individual and business has unique insurance requirements, and we strive to understand these needs to provide tailored solutions that offer maximum protection and financial security.
Our Expertise
As a seasoned insurance agent, Chris Leonardi, has earned numerous awards and recognition, including the President's Club and Chairman Circle award winner. With a strong educational background in business management and a proven track record of delivering exceptional customer service, Chris is dedicated to helping individuals and businesses in the Greater Rochester area achieve their insurance goals.
Our Services
Our office offers a comprehensive range of insurance services, including:
- Auto insurance: We provide personalized auto insurance solutions to protect you and your vehicle from unforeseen accidents and losses.
- Homeowners insurance: Our homeowners insurance policies are designed to provide financial protection to homeowners from damages, losses, and natural disasters.
- Business insurance: We offer customized business insurance solutions to protect your business from unforeseen risks and liabilities.
- Life insurance: Our life insurance policies are designed to provide financial security to your loved ones in the event of your untimely death.
- Health insurance: We provide health insurance solutions to individuals and families to cover medical expenses and ensure financial protection.
Why Choose Us
At our office, we pride ourselves on our commitment to exceptional customer service, expertise, and personalized attention to our clients' unique needs. With over 55 years of experience serving the Greater Rochester area, we have built a reputation for trust, reliability, and excellence.
Personal Experience and Customer Service
The reviewers consistently praise the agency for their excellent customer service, citing friendly and helpful staff, including Dawn, Amy, and Chris. Many reviewers have been with the agency for a long time and appreciate the personalized attention they receive. The agency's prompt and efficient service is highlighted, with several reviewers noting that their issues were resolved quickly and effectively.
Insurance Services
The agency is praised for its insurance services, with reviewers noting that their policies are always up-to-date and changes are made promptly. The agency's ability to research and find the best options for their clients is also highlighted.
Negative Experience
However, not all experiences were positive. Two reviewers expressed disappointment with their experiences with the agency. Dipesh Bharati had a negative experience with his home insurance, citing a hidden fee and poor customer service. Matt Brown also had a negative experience, citing issues with processing payments and lapsing of his policy.
Conclusion
Overall, the reviewers' positive experiences with the agency far outweigh the negative ones. The agency's commitment to excellent customer service and personalized attention has earned them a reputable standing.
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