Offering Better prices and the Best in Service!
Our Story
At South Texas Insurance Agency, we are proud to be a local insurance agency in Laredo, Texas, with a rich history of serving our community. Our story began in 1997, when our owner and founder, Rosie Castillo, started her career in the insurance industry. After nine years of hard work and dedication, she had the opportunity to establish her own business. In 2006, our first location opened on 4815 San Bernardo Ave (78041), marking the beginning of a new chapter in our agency's journey.
Our Mission
Over the years, our vision has been to provide exceptional customer service, offering a wide range of insurance products and services to individuals and businesses in our community. We strive to provide the best possible coverage and rates, while also building long-lasting relationships with our clients.
Our Services
We offer a comprehensive range of insurance services, including:
- Auto Insurance: Protect your vehicle and drivers with our auto insurance policies, which cover liability, collision, and comprehensive damage.
- Home Insurance: Shield your home and belongings from unforeseen events with our home insurance policies, which provide coverage for property damage, liability, and more.
- Commercial Insurance: Secure your business with our commercial insurance policies, which cover liability, property damage, and worker's compensation.
- Motorcycle Insurance: Protect your motorcycle and riders with our motorcycle insurance policies, which offer coverage for accidents, injuries, and other damages.
- Life and Health Insurance: Provide for your loved ones with our life and health insurance policies, which offer coverage for terminal illnesses, accidental death, and more.
- Income Tax Services: File your taxes with confidence using our income tax services, which ensure compliance with all tax regulations and laws.
- Notary Public: Notarize your important documents with our notary public services, which provide the official seal and signature.
- General Liability and Surety Bonds: Protect your business with our general liability and surety bonds, which cover claims, damages, and financial obligations.
- Workers Compensation: Ensure the safety and well-being of your employees with our workers' compensation insurance policies, which provide coverage for work-related injuries.
Why Choose Us
At South Texas Insurance Agency, we stand apart from other insurance agencies due to our commitment to exceptional customer service, competitive rates, and unparalleled expertise. Our experienced agents take the time to understand your unique needs and provide personalized solutions, ensuring that you receive the best possible coverage and protection for your assets.
Get In Touch
For any inquiries or quotes, please feel free to visit one of our four convenient locations in Laredo and San Antonio. You can also reach us by phone at 956-718-2000 or 210-928-9288, or by email at southtexasinsurance@yahoo.com. We look forward to serving you!
Overall Experience
The reviewers have had a predominantly positive experience with the insurance agency. They praise the excellent customer service, friendly staff, and high-quality service. However, one reviewer had a poor experience, complaining about a lack of follow-up on a quote request.
Customer Service
The agency is praised for its customer service, with several reviewers mentioning that the staff is friendly, helpful, and always ready to answer questions. They are described as having a great attitude and being very professional.
Individual Experiences
Araceli Gonzalez, Angel Castro, Gabriela Velasquez, Arturo Moreno, and Fernando Martinez all gave the agency 5-star ratings, praising its excellent service, friendly staff, and high-quality service. Fernando Martinez even highlighted the low price of his car insurance quote.
Negative Experience
Oly Rdz had a poor experience, calling and requesting a full coverage quote, but never hearing back from the agency. He criticized the lack of follow-up.
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