Protecting what matters most, one policy at a time.
Welcome to our State Farm Insurance agency, where we have been proudly serving the Federal Way community and the surrounding areas for over two decades. Our agency, led by agent Brady Nelson, offers a wide range of insurance options to meet your needs, including auto, home, renter's, life, health, and business insurance, as well as coverage for ATVs, snowmobiles, and other recreational vehicles.
Brady Nelson, a Federal Way native and graduate of Decatur High School, has been a member of the State Farm family for 25 years and has had the privilege of being your local State Farm agent for over two decades. He holds a bachelor's degree in Business Administration from Central Washington University and is deeply grateful for the opportunities that State Farm has provided him and for the incredible loyalty of his customers. Brady is an active member of the Federal Way Rotary and is passionate about giving back to the community through various programs organized by the Rotary. The agency also proudly sponsors local events for organizations such as the Federal Way Lions, Federal Way Young Life, Tacoma Young Life, Federal Way Communities in Schools, BAG Program, Federal Way Advancing Leadership, Multi-Service Center, Soundview Little League, Norpoint Soccer, Stadium HS Boosters, and Browns Point Improvement Club.
Our Services
At our agency, we strive to offer exceptional value to our customers by providing a wide range of insurance options to meet their needs. Our services include:
- Auto Insurance: We offer a variety of coverage options to protect you and your vehicle, including liability, collision, comprehensive, and uninsured motorist coverage.
- Home Insurance: Whether you own a home, condo, or rent an apartment, we have the right coverage to protect your property and personal belongings.
- Renter's Insurance: Protect your personal property and belongings with affordable renter's insurance.
- Life Insurance: We offer a variety of life insurance options to provide financial security for you and your loved ones.
- Health Insurance: We offer a variety of health insurance options to meet your needs, including individual and family plans, as well as Medicare supplement plans.
- Business Insurance: Protect your business with the right insurance coverage, including liability, property, and workers' compensation insurance.
- ATV and Snowmobile Insurance: Protect your ATVs and snowmobiles with the right insurance coverage.
- Other Recreational Vehicles Insurance: Protect your recreational vehicles, including boats, with the right insurance coverage.
Contact Us
We are here to assist anyone in the State of Washington, and we would be honored to earn your business. Give us a chance to show you why we are the right choice for your insurance needs. Please call, email, or come visit us for a quote. We are conveniently located on the corner of 8th & 9th Avenue down from City Hall. We speak Spanish.
Excellent Customer Service
Many reviewers have expressed their satisfaction with the customer service they received from State Farm. They praised the friendly and helpful staff, who were always available to answer their questions and address their concerns. Reviewers mentioned that the staff went above and beyond to provide excellent service, making them feel valued and appreciated.
Some reviewers commended specific staff members, such as Marcia, Savannah, and Kate, who were able to provide prompt and thorough assistance. Several reviewers mentioned that they had been with State Farm for many years and had never had any problems, which suggests that the company has a strong reputation for reliability and trustworthiness.
Mixed Reviews
However, not all reviewers had a positive experience with State Farm. One reviewer, Julia Terry, reported having a difficult time with the office, citing months-long delays in responding to her emails and paperwork being lost. Another reviewer, Seong Young Sam Ju, questioned the company's ratings, suggesting that they required staff to write positive reviews.
Negatives
The main negative issue mentioned by reviewers was the inefficiency of the staff. Julia Terry reported that the office was slow to respond to her inquiries and that paperwork was frequently lost. Seong Young Sam Ju expressed frustration with the lack of transparency in the company's practices.
