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Your Trusted Insurance Partner in Lancaster, PA
Susquehanna Insurance has built a reputation over decades by prioritizing trust, service, and personalized solutions. Our approach begins with understanding each client's unique needs, educating them on available options, and crafting customized insurance programs that align with their budgets. We are committed to the highest standards of ethics, diligence, and confidentiality, treating every client with respect and transparency.Our team of experienced professionals ensures that clients receive prompt, 24/7 support and expert coverage reviews, fostering long-term relationships built on reliability and integrity. With a focus on community and client-centric values, we strive to simplify insurance while delivering comprehensive protection and exceptional service.
Services
Personal Auto Insurance
Homeowners Insurance
Life Insurance
Renters Insurance
Umbrella Coverage
Recreational Vehicles
Commercial Property
Commercial General Liability
Commercial Auto
Workers Compensation
Highlights and features
- We offer 24/7 live-person claim support for urgent needs.
- Our team provides expert coverage reviews tailored to your needs.
- We prioritize personalized service over generic insurance products.
- We deliver competitive pricing through independent carrier partnerships.
- Our agents have decades of combined industry experience and certifications.
What people say
Excellent Advice
Prompt Responses
Great Service
Saved Money
5-Star Experience
Services
Personal Auto Insurance
Personal Auto Insurance protects drivers against financial loss from accidents, theft, or damage. We offer liability, collision, and comprehensive coverage options tailored to individual needs. Our policies include discounts for safe drivers, multi-policy bundling, and new car protection, ensuring affordable rates without compromising coverage quality.
Homeowners Insurance
Homeowners Insurance safeguards your property and belongings against fire, theft, and natural disasters. We provide dwelling, personal property, liability, and loss-of-use coverage. Additional endorsements like flood insurance and sewer backup protection ensure comprehensive security for your home investment.
Life Insurance
Life Insurance offers financial security for your loved ones through term, whole, or universal life policies. We help calculate coverage needs using the DIME formula, ensuring adequate protection for debts, income replacement, and future expenses like education costs.
Commercial Property
Commercial Property Insurance covers business assets against damage from fire, vandalism, or natural disasters. We offer building, equipment, inventory, and business income coverage. Optional add-ons like flood insurance and ordinance coverage ensure businesses remain resilient during unexpected disruptions.
Renters Insurance
Renters Insurance protects personal belongings and liability for tenants. Coverage includes personal property, liability, and additional living expenses. We provide affordable policies starting under $15/month, with options for high-value item scheduling and landlord liability protection.
People
Delbert Turman
President
Delbert joined Susquehanna in 1996, bringing 30+ years of commercial insurance expertise. He holds the CPCU designation and has served local business communities through leadership roles in industry associations and community organizations.
Matthew Turman
Vice President
Matthew leads commercial insurance sales with a background in Fortune 500 sales and NASCAR operations. He graduated from Messiah College with a marketing degree and actively engages in community and church ministries.
Deb Krofcheck
Senior Account Executive
Deb specializes in complex commercial insurance cases with 30+ years of experience. She holds the CIC designation and combines technical expertise with client advocacy to deliver tailored solutions for business clients.
Rebecca Hayes
Account Executive
Rebecca serves personal lines clients with 19+ years of insurance advisory experience. She focuses on matching families with budget-friendly coverage while competing in triathlons and volunteering at her local church.
Shannon Maltsev
Account Executive
Shannon provides compassionate insurance guidance with expertise in policy details and client education. She combines customer service excellence with community involvement through church activities and outdoor recreation.
Questions
When should I add my children as drivers on my auto policy?
Add children immediately after they obtain their driver's license to ensure coverage and proper risk management.
Is basement flooding covered under homeowners insurance?
Standard policies exclude flood damage. Purchase separate flood insurance or add endorsements for sewer backup protection.
Does auto insurance cover rental cars?
Yes, if you have comprehensive/collision coverage. Coverage applies to private passenger vehicles within US territories.
When do I need workers compensation insurance?
As soon as you hire your first employee to comply with legal requirements and protect your business.
What is data breach insurance for businesses?
It covers financial losses from compromised customer or employee data, including legal costs and notification expenses.
Should I buy an umbrella policy?
Yes, for extra liability protection beyond auto/home policy limits to safeguard against major lawsuits.
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