Protecting what matters most to you
At Mutual of Enumclaw, we're committed to providing personalized protection that grows with you. With 125 years of excellence, we've built a reputation for being a thoughtful and reliable insurance partner. Our mission is to protect what matters most to you, whether that's your home, family, business, or farm.
Our Story
Mutual of Enumclaw was founded on the principles of providing exceptional service, building strong relationships, and giving back to the community. Today, we're proud to be a leading insurance company, committed to delivering top-notch protection and exceptional customer service. Our commitment to excellence has earned us an A' (A Prime) rating from AM Best, and we're honored to be recognized as one of the top employers in Washington state.
Our Services
We offer a comprehensive range of insurance services designed to protect your most valuable assets. Our personal insurance options include home and auto bundles, personal excess liability, boat coverage, teen drivers, cyber protection, and more. For businesses, we provide commercial auto, business continuity, cyber liability, employment practices liability, and farm and ranch insurance. We also offer specialized coverage options, such as equipment breakdown and family cyber coverage.
Our Values
At Mutual of Enumclaw, we're guided by a set of core values that shape our approach to insurance. We believe in being thoughtful, reliable, and committed to delivering exceptional service. We're dedicated to building strong relationships with our members and agents, and we're passionate about giving back to the community. Our motto is simple: "Protecting what matters most to you."
Our Mission
Our mission is to provide personalized protection that grows with you. We're committed to delivering exceptional service, building strong relationships, and giving back to the community. Whether you're a homeowner, business owner, or farmer, we're dedicated to protecting what matters most to you.
Poor Customer Service Experience
The reviewers had a disappointing experience with the company's customer service. They felt neglected and ignored, with no agent available to speak to and no return calls made to address their concerns.
Lack of Proactivity and Follow-up
The company's customer service team was criticized for not checking in with customers during the repair process, leaving them to initiate contact and request assistance multiple times. In one instance, a customer had to ask for a rental car, which was not offered initially.
Subpar Repair Quality
One reviewer was unhappy with the quality of the windshield repair, which was done with aftermarket parts and required recalculation. This experience left a negative impression of the company's services.
Difficulty Finding Information
Another reviewer struggled to find information on roadside assistance, highlighting a gap in the company's communication and resources.
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