At Boston Mutual Life Insurance, we are dedicated to providing financial peace of mind for working Americans and their families. With a rich history of 131 years, we have built a reputation for delivering high-quality insurance solutions to individuals, employees, and employers alike. Our commitment to our stakeholders is unwavering, and we strive to act in the best interests of our policyholders, producers, employees, and the communities we serve.
Our History
Our journey began in 1891, when our founders recognized the need for life insurance to support the families of working Americans. Since then, we have grown and evolved to meet the changing needs of our customers and the industries we serve. Today, we are proud to offer a range of life insurance solutions, from individual and group policies to workplace benefits and employee benefits.
Our Philosophy
At Boston Mutual Life Insurance, we believe that every individual deserves financial peace of mind. That's why we are committed to providing innovative insurance solutions that cater to the unique needs of our customers. Whether you're an individual seeking protection for your loved ones or an employer looking to provide benefits for your employees, we are here to help.
Our Services
We offer a range of services designed to meet the diverse needs of our customers. Our services include:
- Individual Life Insurance: We offer a range of individual life insurance options, including term life, whole life, and universal life policies, to provide financial protection for your loved ones.
- Group Life Insurance: We understand the importance of providing benefits to your employees. Our group life insurance options are designed to protect your employees and their families.
- Workplace Life Insurance: We offer a range of workplace life insurance options, including critical illness insurance and disability insurance, to provide financial protection for your employees.
- Insurance Services and Forms: We provide a range of insurance services and forms for individuals and employers, including claim forms, HIPAA forms, and policy change forms.
Our Commitment
At Boston Mutual Life Insurance, we are committed to our customers and our stakeholders. We are dedicated to providing exceptional customer service, innovative insurance solutions, and a range of benefits to support our customers and their families.
Our Community
We are proud to be a part of the communities we serve. We are committed to corporate citizenship, philanthropy, and social responsibility.
Poor Customer Service Experience
Many reviewers have expressed frustration with Boston Mutual's customer service, citing long hold times, unhelpful representatives, and a lack of resolution to their issues.
Difficulty with Policy Cancellations and Changes
Some reviewers have reported difficulty in canceling or making changes to their policies, with one reviewer stating that they have been trying to cancel a policy for six weeks with no success.
Issues with Annual Statements and 1099INT Forms
Several reviewers have experienced problems with receiving accurate annual statements and 1099INT forms, with some receiving incorrect forms and being unable to get help from customer service.
Limited Online Tools and Outdated Technology
Reviewers have criticized Boston Mutual for lacking online tools and modern technology, making it difficult to manage policies and pay premiums online.
Rude or Unhelpful Representatives
Some reviewers have reported being hung up on, given minimal help, or spoken to in a rude manner by customer service representatives.
Exceptions to the Rule
One reviewer had a positive experience with a representative named Tiara, who was helpful and courteous.
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