Business Details
43 Years
experience
Innovative Insurance Program Administration
Since 1983, Arrowhead General Insurance Agency has been a national program administrator and managing general agency dedicated to spearheading innovation in insurance solutions. Our mission centers on simplifying the insurance experience through technology-driven approaches while building trust and reducing uncertainty for clients. With 30+ products, partnerships with 30 top-rated carriers, and operations across 7 offices nationwide, we serve 11,100 agency locations with expertise in personal, commercial, and specialty lines. Our team of 730 professionals combines deep industry experience with InsurTech capabilities to deliver tailored risk solutions. We maintain a culture of exploration and discovery, evidenced by innovations like our 24/7 digital platform Arrowhead General Insurance Agency Exchange and proprietary tools such as Quick Quote for workers' compensation. Through strategic acquisitions and program management expertise, we've achieved $1.8+ billion in written premium while maintaining underwriting discipline.Our departmentsfrom actuarial to information systemswork collaboratively to ensure compliance, financial transparency, and continuous improvement in service delivery. With decades of collective leadership experience, our executive team drives sustainable growth through market-specific insights and technology integration. We prioritize long-term relationships with agents and carriers, demonstrated by programs like our Personal Property coverage that has served clients since 1995. Our commitment to innovation remains balanced with fundamental underwriting principles and a focus on operational excellence.
Services
Workers Compensation
Commercial Earthquake
Personal Property
Automotive Aftermarket
Commercial Auto Rental
Manufactured Housing
Forestry Insurance
Railroad Coverage
Tribal Programs
Specialty Umbrella
Details
- Year established: 1983
Highlights and features
- We offer 40+ years of specialized insurance program expertise
- Our team manages $1.8+ billion in written premium annually
- We maintain partnerships with 30+ top-rated insurance carriers
- Our 730 professionals operate across 7 national office locations
- We provide 24/7 digital access through Arrowhead General Insurance Agency Exchange platform
Services
Workers Compensation
Our Workers Compensation Program delivers innovative insurance solutions with underwriting integrity and expertise. We offer online submissions with instant quotes, safety evaluations, and comprehensive claims management services including 24/7 reporting and medical provider portals. The program provides companion commercial auto coverage for select contractors while maintaining underwriting discipline and offering value-added services like safety training and return-to-work programs.
Commercial Earthquake
This specialized program offers the highest earthquake limits in the industry with over $350 million in capacity through 20+ A.M. Best top-rated carriers. Designed for medium to large commercial accounts, it provides broad coverage options for various construction types with both primary and excess layering capabilities. Our experienced underwriters handle policy issuance efficiently while maintaining competitive pricing and commissions for agents.
Personal Property
Since 1995, our Personal Property Program has provided residential property coverage with underwriting discipline and long-term carrier relationships. We offer up to $1.5 million in coverage with optional ordinance or law coverage and package endorsements. The program focuses on standard to preferred homes with specific underwriting criteria related to construction type, location, and property condition.
Commercial Auto Rental
This program provides coverage for courtesy vehicles at automobile dealerships with highly automated systems and real-time reporting capabilities. It offers full or partial claims handling with stat reporting, vehicle tracking integration, and pre-vetted loaner agreements. The service helps dealers minimize state motor vehicle department issues while providing comprehensive protection for loaner vehicles.
Arrowhead General Insurance Agency Exchange
Our 24/7 digital platform enables policyholders and producers to manage insurance needs online. Features include policy management, bill payment, rating, quoting, and policy binding capabilities. The system supports both personal and commercial lines with real-time document generation and integrated claims reporting tools for improved efficiency and client service.
People
Chris L. Walker
CEO & Arrowhead General Insurance Agency Intermediaries, Chairman
Chris Walker leads business development strategies and product expansion since joining Arrowhead General Insurance Agency in 2003. He oversees acquisitions and company operations with extensive industry experience.
Steve Bouker
Executive Vice President
Steve Bouker founded the California Residential Earthquake Program and oversees Personal Lines Division since joining Arrowhead General Insurance Agency in 2000 with deep market expertise.
Tom Kussurelis
President, Arrowhead General Insurance Agency Programs
Tom Kussurelis serves as Chief Operating Officer, supporting commercial lines programs and focusing on innovation initiatives with executive leadership experience since 2000.
David Putz
Executive Vice President
David Putz leads Automotive Aftermarket and specialty divisions with 24+ years at Zurich Insurance prior to joining Arrowhead General Insurance Agency, bringing extensive automotive industry expertise.
Adam Nordost
Chief Information Officer
Adam Nordost has advanced from Analyst to CIO since 2002, overseeing technology strategy and execution for Arrowhead General Insurance Agency's digital transformation initiatives.
Questions
When are commissions paid for different programs?
Commissions are paid on the 7th, 10th, or 20th business day of the month depending on program type with detailed payment schedules available.
Can I purchase E&O coverage through Arrowhead?
Yes, through our partnership with CITA Insurance Services offering A-rated coverage up to $5 million with flexible payment options.
How do I access Arrowhead's digital platform?
Use ArrowheadExchange.com for 24/7 access to policy management, quoting, binding, and claims reporting tools as a registered producer or policyholder.
What commercial auto coverage options exist?
Commercial Auto is available as a companion product to Workers Compensation in California with specific eligibility criteria for vehicle counts and coverage areas.
