At Keens Insurance, we pride ourselves on being a full-service, bi-lingual insurance agency that has been serving Prince William and surrounding counties since 1980. We specialize in providing top-notch insurance solutions for individuals and businesses alike. Our experienced team of licensed insurance agents is dedicated to finding the right coverage for you at the best possible price.
Our Mission
Our mission is to provide exceptional insurance services that cater to the unique needs of our clients. We believe in building long-term relationships with our customers, and we strive to provide personalized attention and expert guidance to ensure that you get the best possible coverage for your auto, home, business, or commercial needs.
Our Services
We offer a wide range of insurance products and services, including:
- Auto Insurance: We provide comprehensive auto insurance coverage for individuals and commercial vehicles, including motorcycle insurance.
- Home Insurance: Our home insurance services include homeowners insurance, renters insurance, and SR-22/FR-44 insurance.
- Business Insurance: Our business insurance services include commercial auto insurance, general liability insurance, workers' compensation insurance, and more.
- Commercial Insurance: We provide commercial insurance coverage for businesses of all sizes, including commercial auto insurance, general liability insurance, and workers' compensation insurance.
What Sets Us Apart
What sets us apart from other insurance agencies is our commitment to providing exceptional customer service and personalized attention to each and every client. We take the time to understand your unique needs and goals, and we work tirelessly to find the best possible coverage for you at the best possible price. Our agents are knowledgeable, friendly, and always available to answer any questions you may have.
Testimonials
Don't just take our word for it! Our customers rave about our exceptional service and personalized attention. Here's what some of our satisfied clients have to say:
"Been with them since I can remember" - Charles H.
"Karina is excellent, very professional and at the same time very knowledgeable. She will resolve your issues in minutes. I really recommend Keens Insurance!" - Guadalupe Barrera
"Great place! Mr. Keens and his staff are wonderful & he always finds me the lowest rates available. Highly recommend" - Kg
Overall Experience
The overall experience at Keens Insurance varies greatly depending on the individual's interaction. Some customers had positive experiences, while others were left disappointed and frustrated.
Positive Experiences
Several customers praised the customer service provided by Korina and Karina, who were described as friendly, nice, and professional. Customers appreciated their helpfulness and efficiency in resolving issues and providing new policies.
Negative Experiences
On the other hand, several customers had negative experiences with Keens Insurance. Deron Nicked and Mike Chester both gave the company 1-star ratings, citing poor quality and unprofessional behavior. Noah Brooks had the most extreme experience, describing the company as untrustworthy and dishonest. He claimed that the company made mistakes, denied responsibility, and refused to provide policy information.
Conclusion
It is clear that Keens Insurance has room for improvement. While some customers had positive experiences, others were left disappointed and frustrated. The company needs to address the issues raised by the negative reviews to maintain a positive reputation.
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