For over three decades, DeCarolis Insurance Agency has been dedicated to providing exceptional and personalized service to individuals and businesses in Massachusetts. Our family-owned agency was established in 1987 by Joe and Lisa DeCarolis, who founded the agency with the goal of providing comprehensive and affordable insurance solutions to the community. Today, we have two locations in Leominster and Fitchburg, with a team of experienced professionals who are committed to delivering exceptional customer service.
Our Services
At DeCarolis Insurance Agency, we offer a wide range of insurance products and services to meet the unique needs of our clients. Our insurance professionals work closely with individuals and businesses to understand their unique risks and concerns, and develop customized insurance solutions to protect their assets and livelihoods. Our insurance offerings include:
Personal Lines
- Auto Insurance
- Motorcycle/ATV Insurance
- Home Insurance
- Vacant Insurance
- Umbrella Insurance
- Condo Insurance
- Renters Insurance
- Rental Property Insurance
- Boat Insurance
- Snowmobile Insurance
Commercial Lines
- Commercial Umbrella Insurance
- Product Liability Insurance
- Builders Risk
- Vacant Property & Rehab Insurance
- Commercial Auto Insurance
- General Liability Insurance
- Business Owners Insurance
- Workers Compensation Insurance
- Inland Marine Insurance
- Directors & Officers Insurance
- Surety Bonds
Why Choose DeCarolis Insurance Agency
At DeCarolis Insurance Agency, we understand that buying insurance can be a complex and overwhelming process. That's why we're committed to providing personalized service, expert guidance, and a tailored approach to meet the unique needs of our clients. Our experienced insurance professionals will work closely with you to:
- Identify your risks and concerns
- Develop a customized insurance plan
- Provide ongoing support and guidance
- Help you make informed decisions about your insurance coverage
About Our Team
Our team of insurance professionals is dedicated to providing exceptional service to our clients. We are proud to have a team of talented and experienced insurance professionals who are passionate about delivering exceptional customer service.
Contact Us
At DeCarolis Insurance Agency, we're always here for you. Whether you're a potential client looking for insurance advice or an existing client with a question or concern, we're here to help. Don't hesitate to reach out to us by phone, email, or by visiting one of our two convenient locations in Leominster and Fitchburg.
Customer Feedback and Experience
The majority of customers who left reviews about Decarolis Insurance have had questionable experiences. Rude Service is a common theme, with one customer describing the staff as "so rude" and "seems angry for some reason". This negative experience was enough to deter the customer from ever returning.
On the other hand, there are some positive reviews that praise the company's honesty, great quotes and insurance options, and exceptional staff. One customer appreciated the personalized service and fast quotes provided by Steve, which led them to switch to Decarolis. Another customer, Donna, raved about Steve's commercial, car, and home insurance services, stating that it was "easy" and "worth the change".
Staff Performance
Sharon in particular received accolades from one customer who appreciated her prompt and personalized service. Sharon took the time to fit the customer's needs and provided a quote quickly.
Final Thoughts
While there are some mixed reviews, it is clear that some customers have had negative experiences with Decarolis Insurance due to rude service. On the other hand, there are customers who have had positive experiences with the company's honesty, great quotes, and exceptional staff.
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