At Zephyr Insurance Company, Inc., we are dedicated to providing exceptional hurricane insurance services to Hawaii homeowners. As a locally based and managed company, we understand the unique needs of our community and are committed to providing superior expertise and customer service.
Our Story
Zephyr Insurance Company was founded to insure Hawaii homeowners and residents against catastrophic loss due to hurricanes. With a long-term commitment to Hawaii, our team of insurance professionals is dedicated to providing the best available hurricane coverage with long-term availability and price stability.
Our Vision and Mission
Our vision is to be Hawaii's industry leader in providing hurricane coverage with superior expertise and customer service. Our mission is to provide the residents of Hawaii with the best available hurricane coverage with long-term availability and price stability, outstanding customer service, and the peace-of-mind to know that when the unexpected happens, Zephyr will be there.
Our Values
We are dedicated to the following values:
- Responsiveness and professionalism toward both our agents and insureds.
- Demonstrated expertise in the management of and preparedness for a hurricane catastrophe.
- Continual improvement in our financial and operational performance.
- Maintaining and enhancing the confidence of all Zephyr stakeholders.
Our Services
We specialize in providing hurricane insurance to Hawaii homeowners through a network of insurance agents. Our services include:
- Preparing for the rare occurrence of a hurricane by maintaining the proper coverage to be able to recover from a devastating loss.
- Providing hurricane tips and resources to help our customers prepare for hurricane season.
- Offering personalized, local service with the financial strength of a publicly traded company.
About Hurricanes
Hurricane season in Hawaii lasts from June 1 through November 30. It's essential to be prepared for the unexpected by having the proper coverage and taking necessary precautions. We provide valuable resources and tips to help our customers prepare for hurricane season, including information on how to protect their pets and what to do in case of a hurricane.
Customer Service Issues
Zephyr Insurance Company has received overwhelmingly negative reviews from customers who have experienced frustrating and time-consuming issues with their customer service. Many reviewers have reported difficulty in getting in touch with representatives, being kept on hold for extended periods of time, and having payments and policies cancelled without notification or confirmation.
Website Problems
The company's website has also been a source of frustration for many customers. Reviewers have reported issues with the payment portal, including being unable to log in, change passwords, or make payments, with some even reporting that the site utilizes outdated technology, such as Flash.
Communication and billing issues
Some reviewers have reported receiving incorrect or misleading information about their policies and payments, with some even being charged for coverage they never received. Others have reported difficulty in getting verification of their coverage from Zephyr, leading to delays and complications in processing payments.
Additional Issues
Some reviewers have reported feeling overcharged for their insurance policies, with rates increasing without explanation or justification. Others have reported feeling neglected by the company, with Zephyr failing to respond to complaints or concerns.
Lack of Transparency and Accountability
Some reviewers have reported feeling misled or taken advantage of by Zephyr, with the company's failure to provide clear information or follow through on commitments leading to feelings of frustration and betrayal.
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