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Our Commitment to You

Craig & Preston Insurance Agency has been a trusted partner for families and businesses in Charlotte, North Carolina and surrounding areas for over 45 years. We understand that insurance is about peace of mind, and we work tirelessly to provide personalized coverage that meets your unique needs.

Experience & Expertise

With a wealth of experience across various insurance lines, our team of experts understands the ever-changing landscape of modern risks and challenges. We have weathered countless economic and technological advancements in our history, and we're dedicated to helping you navigate through life's unexpected moments with confidence.

Tailored Coverage & Competitive Rates

We partner with multiple reputable insurance carriers to offer a diverse range of options for home, auto, business, life, and health insurance. We compare rates and coverage options to find you the most competitive plans available. Our independent agency gives us the flexibility to advocate for you and ensure you get the best possible value for your investment.

Personalized Service & Direct Access

At Craig & Preston, your individual needs are our top priority. Our dedicated agents take the time to understand your unique situation, answer your questions, and address your concerns. You'll always have a direct point of contact who knows you by name and can guide you through the process every step of the way.

Our Services

  • Homeowner's Insurance: Protection for your home, belongings, and financial security.
  • Auto Insurance: Comprehensive coverage for your vehicle, ensuring peace of mind on the road.
  • Commercial Insurance: Customized plans for businesses of all sizes and industries.
  • Life & Health Insurance: Plans to secure your financial future and provide for your loved ones.
  • Renters Insurance: Protection for your belongings when you rent your home.

Why Choose Craig & Preston?

  • Experienced and knowledgeable team with a proven track record.
  • Access to multiple insurance carriers for competitive rates.
  • Personalized attention and dedicated customer service.
  • Commitment to transparency and clear communication.

Get a free quote today and experience the Craig & Preston difference!

Reviews
Positive: The reviewers praised the agency for their excellent customer service, responsive staff, and willingness to go above and beyond to meet their needs.
Negative: The agency was criticized for being uncaring, slow to respond, and lacking empathy.

Overall Impressions

The reviews for Craig & Preston Insurance Agency are mixed, with some customers praising their excellent customer service and others experiencing poor treatment.

Positive Reviews

Several reviewers praised the agency for their exceptional customer service, citing responsive and proactive staff who were always available to assist with any issues that arose. Reviewers appreciated the agency's attention to detail and willingness to go above and beyond to meet their needs.

Negative Reviews

On the other hand, one reviewer had a very different experience, describing the agency as "one of the most uncaring businesses" they had ever dealt with. This reviewer felt that the agency was slow to respond to requests and lacked empathy, citing an instance where they were unable to stop their mother's policies after her passing despite repeated requests.

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