Our Policy Is Your Security
At Robinson Insurance Group, we are dedicated to providing quality, affordable insurance solutions to individuals and businesses in Bucks County and surrounding areas. As a family-owned, independent insurance agency, we have been serving our community since 1986, providing personalized service and tailored policies to meet our clients' unique needs.
Our Mission
Our mission is to identify exposures and present our clients with various choices, ensuring they have the proper protection for themselves, their business, and their family. We are committed to being there for our clients as their needs change, providing them with the security and peace of mind that comes with knowing they are properly insured.
Our Services
We offer a wide range of insurance services, including auto insurance, life insurance, home insurance, tenant insurance, and commercial insurance. Our team of experienced and knowledgeable agents will work with you to understand your specific needs and provide you with options from many of the nation's most prestigious insurance companies and major benefit providers. We pride ourselves on our ability to tailor-make policies that work right for you, providing you with the best coverage at the best price.
Our Commitment to Service
Service lies at the heart of our commitment to each and every one of our clients. We make sure you have the proper protection right now and into the future. We serve as consultants to you, ensuring you have the information you need to make informed decisions about your coverage. We offer you options you may not have considered before and fight for you if you ever suffer a loss, ensuring your claim is settled fairly and in a timely manner.
Why Choose Us
At Robinson Insurance Group, we genuinely care about the concerns and interests of our clients and are passionate about offering quality insurance and top-notch customer service. We look forward to working with you and helping you with all your Pennsylvania insurance needs.
Poor Communication and Unreliable Service
Several reviewers expressed frustration with Tom's communication and reliability. Richard Ryan, Wayne Wyrauch, Jillian Clouthier, and Cathy Rivera all mentioned difficulty in getting responses or resolutions to their issues. Richard and Cathy felt that Tom was unprofessional and unreliable, while Wayne and Jillian experienced long wait times and poor communication.
Troubles with Policy Cancellations and Changes
Wayne Wyrauch and Cathy Rivera had issues with policy cancellations and changes. Wayne was charged for multiple policies without his knowledge, and Cathy's policy was cancelled due to non-payment despite her agent faxing a cancel form.
Mixed Experiences with Prices and Service
Kellie Payne had a positive experience with Tom, finding his prices comparable to other companies and his service satisfactory. Victor Tee also had a positive experience, finding Tom's service to be great. However, J. Noon had a mixed experience, finding that Tom got his policy cancelled due to lack of payment.
Total Disappointment
Several reviewers expressed total disappointment with their experiences, including Richard Ryan, Wayne Wyrauch, Jillian Clouthier, and Bikram Mohanty. Wayne and Jillian felt that Tom was unprofessional and unreliable, while Richard and Bikram had poor experiences with policy cancellations and changes.
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